Customer Testimonials
Bought a 2025 Honda Civic Hatchback Sport from Bryan Polk. It was a delightful experience. Bryan was very informative about the cars and really seemed to care about getting me one. My first new car in over 40 years. Great experience. Thank you Bryan. Jacquelyn Lawler
My wife and I purchased a new Honda CR-V Sport Touring Hybrid last week from Pohanka Honda in Salisbury, Maryland. Our Sales Consultant, Mr. Dominic Blum was thoroughly professional in all respects and at all times during the process. He provded to be very cordial, knowledgeable, courteous, and attentive to what options we were hoping to get on our new vehicle. In the end, the price was fair and we are very pleased with our new vehicle. Let me emphasize once again that it was a pleasure to have Dominic Blum serve as our Sales Consultant. He represents this fine ... Read More DealerRater - Mar 3, 2025
service dept will not take appointments. Their web site allows you to schedule your appointent, day & hour, but it is first come first service. So don’t buy your car here. We can’t get a recall completed from them for 2 years now.
Love my Ridgeline - Getting it serviced is a nightmare! 3 hours for an oil change! Ridiculous! Got there at 6:45am and was 3rd in line for service. Ugh!
I had a 9am service appointment. I was told it would be about a 90 minute wait. Seemed long but I accepted it. After 90 minutes, I asked when my vehicles would be done. I was told it was “third in line”. It had even been taken back yet!! I took my keys and left. Never again.
We don't know if they do a good job mechanically, as we never got any service. We made an appointment for 9 am Saturday morning. At 11, (2 hours later) when we asked about our car, we were told it was going in for service at that time. At 11:50, we asked again and were told we were just going in for service. We took the car and left. Very bad management. They lied to us about when the car was going in for service.
Awful experience and waste of time.
I had went to Pohanka Honda because I was interested in getting a new Honda Civic. On May 6th, I had spoken to their one of their salesmen, Joel English, and decided to put a deposit down to hold one of the incoming Civics as they didn't have any on lot. Joel had told me that it would take approximately 2 weeks for the car to arrive. I had waited 3 weeks for the car, checking in once or twice a week to see how things were looking as I know things are difficult currently ... Read More DealerRater - Jun 2, 2022
Vacationing an hour away at the beach every warning light lit up in my sons CRV. We called Pohanka Honda and they said they could take in our car right away, no appointment needed! Upon arrival Ryan in service explained the process, and took the car. They were able to not only work on the car that same day- but they had a van to take us to get lunch and bring us back. The car was fixed, and they found it was under warranty! Ryan and Alexa in service we’re very helpful and professional. THANK YOU POHANKA!
This should have been a simple visit but it turned into an ordeal. Short version, they gave me a service bulletin which said the noise in question ended after 3 minutes but in my case it continued while driving with no end. I only wanted an explanation - never asked them to get rid of the noise - just asked to explain why it continued past the three minutes but this turned into a nightmare of wasted time, multiple phone calls, visits and still no explanation. Customer service was terrible. They kept my car for 4 weeks and for some inexplicable reason ... Read More DealerRater - Mar 3, 2022
Sales manager was determined to cheat me on my trade and added an additional $3,000 dealer reconciliation to His trucks MSRP .My KBB trade in value not retail was between $36,000 on the low side and $39k on the high side and they only offered $35,500 at first. Just a lot of bickering they thought were routine negotiations that an unsophisticated buyer might have been easily convinced they were getting the best deal. I was not.
The home delivery , however, was a complete fiasco. We had a bad winter storm the day and night before the scheduled delivery. I text the person scheduled ... Read More DealerRater - Jan 8, 2022
I bought a new crv. Felt like there was no haggling and great prices the customer service there after matched what I received at the time of purchase! Top notch
I bought my car here three years ago and continue to get it serviced with them, even though my warranty expired. They are awesome people... professional, polite, and they give me a ride to and from work so I don't have to sit and wait. Never disappointed!
I highly recommend Pohanka Honda!! They definitely go above and beyond, I love my Honda!!!
I purchase all my Honda’s from Pohanka and get them serviced there with excellent sales and service.
Top notch service provided by sales professionals! They worked with me to get the monthly payment I needed on the CRV I had to have!
I was looking for a safe reliable car for my family as a mother of 4 and they found one at a great price with reasonable mileage. Thank you Pohanka!
It was a pleasure to deal with the sales staff and she got me a great deal
Best place to buy. Easiest buying experience I’ve ever had. Customer service was A+
Great company to deal with. Went out of their way for me to leave happy.
Best car buying experience I’ve had! Phil was great to work with, ask for him!
I have bought all my cars from here and they always call me recognize my birthday, Christmas, thanksgiving (all holidays) my car anniversary etc. They serviced my car and transport me to work. I will definitely get my next car there.
We purchased a Honda HR-V and a Honda Pilot from Taylor Bounds! Exceptional customer service. TOP NOTCH company!! Thank you guys for all that you do!
Great service and sales! Go get you a new car from Pohanka Honda of Salisbury!
The level of expertise and fellowship is the reason will and have always purchased from Pohanka. Thank you team! A+ service guaranteed
Pohanka Honda goes above and beyond every time I'm in there. Whether it's when I'm getting my car serviced or getting a new vehicle. The staff is always friendly.
Amazing group of people. Service, parts, sales...all provide a dealership experience like no other.
Such a terrible place to get service!! Awful! I never thought a service department could be this bad
It’s always a great experience and service is knowledgeable! Oil change are always simple to schedule!!
I paid 329.00 for them to tell me what was wrong with the AC. No repairs done. I will steer everyone I know away from Pohanka Service
I wrote a review on 7/29/2021 based on a negative experience I had with service at this dealership. I wanted to follow-up to say that they have resolved the issue to my satisfaction.
I went to buy used camaro 1lt 2019 and i drove 2 and half hour from falls church va and when i went they showed me car and asked me how much i pay for my car i wana trade i said 300 sales man laugh and said this car is 30k and ur payment will be about 500 lollll and said if u think will go low more than couple of 100s u picked the wrong car i never said a word I listened to him bec not the car i picked wrong dealership and when i said i can pay 27k out ... Read More DealerRater - Dec 2, 2020
Jessica Hudson was fantastic! She managed to calm me down after I was pretty freaked out when my console went blank (it's not a good thing when you have to rely on Waze from your phone to tell you your speed). I called locations in the area and back home in New York City. All the answers were pretty dismal (ie. "2 week wait time for an appointment", "would require at least a whole day to fix the issue", etc). I called up Pohanka Honda Of Salisbury and they took me with no appointment necessary and ... Read More DealerRater - Aug 27, 2020
My attempt to purchase a vehicle from Pohanka yesterday was awful and the biggest waste of time. I did a ton of research and walked in knowing exactly what I wanted a 2017 that was online for 16,000 and I test drove a new vehicle that was advertised for 23,000. When I was done we walked back in and I asked my salesman to give me a quote on both of the vehicles that I drove with my trade-in calculated in. When he came back to sit down he brought me a quote for a vehicle that I did not test drive nor ... Read More DealerRater - Jul 18, 2020
My salesman Tony overton sucked!! He was so pushy. Took my cell from me three times when I was looking up other cars. Followed me out to my car yelling what it going to take for me to buy this car. Took off his face mask when riding in the car with me. Called me 6 times after I left trying to get me to come back. Left a text about a 2017 when I thought we was talking about a 2018. My visit to pohanka was from xxxx!!!!!!!
Do not work with Benito very unprofessional. Working in sales is not for him. He told me to pick out three cars that I wanted..My credit was ran, he said I could get anything I wanted on the lot if i put down a large down payment of 5,000 after I sat in there for four hours for him to tell me that which I know it was BS. He said I had to come back the next day because the banks were closed.. I called him the next day he didn’t even know who I was and what ... Read More DealerRater - Jan 31, 2019
Very pleased with Jamie Albero’s Professional attitude. She was very patient in explaining all facets about our CRV. I would by another car from her in the future.
Dave Carpenter ...Our sales Person keeps us buying cars at Pohankin Honda Our family has purchased over 6 vehicle at Pohankin He makes buying a car a easy experience We trust he is looking out for us and if I have a problem I can go to him even after the sale
I am so happy with my Honda purchase from Pohanka in Salisbury. My salesman, Caleb Moore, was outstanding! He helped me find the exact vehicle and color I wanted then worked tirelessly to get my payments into my price range. i would HIGHLY recommend Caleb and the Pohanka Honda team to any and all!
Caleb Moore and his team made the experience delightful and we have bought many cars in the past. Caleb’s attention to detail and excellent customer service made the car buying experience enjoyable...and that’s saying a lot!
It was a fantastic experience and I love my car! I’m not one to enjoy a car buying experience but Caleb Moore & the rest of the team made it very enjoyable.
I bought a 2015 ram 1500 , very nice looking and running truck the exact one I was looking for at the time and for a fair price.
A particular salesman who appears to sometimes I think drink can be a little bit more courteous to his customers be a little bit more aware of his place as a Salesman helping a customer because at the end of the day no one is giving anyone anything for free we are paying for their services and in exchange for a vehicle that you paid for the next several years so I think courtesy should be a big plus answer maybe management should have a inservice on presentation delivery and boundries
I was getting conflicting excuses regarding a refund, and when voice messages where not returned, I asked to speak to the manager, went right to voice mail. Called back this time Mike, who said he was the General Manager got on the phone and said I was harassing the Finance person and hung up on me. Sure sign of a dealership in disrepair. Go to Dover or Annapolis.
My son purchased a Honda Fit. The warning lights/ servicing lights come on prematurely. The oil and filter changes are expensive. My son paid the car off early but he has not received the money owed him yet for paying it off earlly. Car is not even 3 years old and the warranty has run out??? That is a cheap policy.
I had been researching the new Honda Fit for several months. Collin in the internet sales dept. let me know as soon as a new 2016 came in. I showed up for the test drive, we came to a preliminary agreement, I drove it for the next couple hours (to make sure it was the right car for me) and we finished the deal. I believe I got a fair price given the high demand for the vehicle type and limited supply. The whole experience was relaxed but still professional which is the way I prefer to operate as well.
My husband and I just moved to the area and needed a second car. After much shopping around, we found the service here to be exceptional. We especially enjoyed working with our sales rep, Taylor B. . . . he was so friendly, patient, honest and dedicated to helping us get the best deal!! The rest of the staff was also very personable; I would highly recommend this dealership!!
Picked up another Pilot from Pohanka of Salisbury last night, that makes the 4th Honda from them for my family. They make doing business so EASY!!! Almost don't mind driving the extra 50 miles to get there. No hassle, no BS and no surprises, almost painless.
My friend and I had a very bad experience with Pohanka honda of Salisbury. We approached them to buy a brand new Honda accord one for each. Initially they had agreed upon for a price and they made us sign all the documents. Fortunately my friend noticed that the monthly payments were way higher than what we calculated. When we inquired them about it, they said they said they won't consider the bulk down payment in the calculation, which means they were tricking us to over pay the extra money. We both had to cancel all the process immediately.
Fuel injector cleaning $120 plus oil change $40
The customer service greeter Tony waited on me was really great,
The waiting area is wonderful.
But.. the sloppy mechanic who worked on my beautiful Acura with Tan interior,
he got black grease on my drivers "floor" plastic ridge that goes across as you get in. Plus grease on the floor carpets whereever he drug and put his feet - all around the foot rest area, plus greasy hands on the gas door opener.
Unbelievable!
Took me time to get all the black grease out from the tan
carpet next to the ... Read More DealerRater - Apr 20, 2013
Sales experience filled with upsale tactics. Follow up non existent even above sales managers. Trying to get someone to address issues after sale is virtually impossible. Purchased a car late April/as of Memorial Day still no answers.